FTP Access using FileZilla


I'm able to access my (trial) account using the Web UI.  However I can't connect via FTP using FileZilla.  I am getting 530 Authentication failed.  I followed your help article, but still no luck.

I'm using:-

Site address: syn-tbs.smartfile.com

Protocol: FTP

Encryption: Only use plain FTP

Logon type: Normal

Username: syn-tbs

...and obviously the password.


Please help.


Many thanks.

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  • Ah.  I can see that a free developer account doesn't support FTP.  Which means I can't use it as a trial ;-(


    OK, so now I'm trying to find out how to upgrade my account to a paid account.  How do you do this?  I can't find the facility to upgrade my account / make a payment anywhere!  Help!

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  • Keith,

    Currently, we do not facilitate upgrading developer accounts to paid accounts through the Web UI.  However, you can contact one of our sales representatives  to achieve this transition by calling 1-877-336-3453 and selecting option 1.

    Feel free to post again if you have any further questions.

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