FTP Access using FileZilla
I'm able to access my (trial) account using the Web UI. However I can't connect via FTP using FileZilla. I am getting 530 Authentication failed. I followed your help article, but still no luck.
Site address: syn-tbs.smartfile.com
Encryption: Only use plain FTP
Logon type: Normal
...and obviously the password.
Currently, we do not facilitate upgrading developer accounts to paid accounts through the Web UI. However, you can contact one of our sales representatives to achieve this transition by calling 1-877-336-3453 and selecting option 1.
Feel free to post again if you have any further questions.Reply