Download All Files Fails

When attempting to download all files through the online portal, I get an error: `Could not find requested paths` I don't know what this error is pertaining to, but it seems to occur whenever I attempt to download more than a single branch of the file structure present in my ....share, I guess it's called. The volume of space provided to my account.

I need to download a copy of all the files in my share, with the folder structure intact. I'd really rather not do that one branch at a time, as there are several hundred branches with thousands of files.

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  • Hello Zachary,


    This is a known issue with the 'Download All' feature and we are actively working on a fix. I can update you when that fix will be applied.

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  • David Galitsky Please do so. Is there a workaround that I can use in the mean time?

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  • A workaround would be to use a different protocol. We support FTP, SFTP, FTP(I or e)S, and WebDav.

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