500 Error when downloading files from share address

I have this error when downloading file/s from share address.

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  • Hey WIS,

    I'm afraid I need a bit more information to debug the issue you are running into. Does that link have a download limit, expiration date, or password? Is this a link from your own SmartFile account? If so, can you validate that the link exists on the share page within your SmartFile account? 

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  • Hi Taylor,

    The link have an unlimited download limit and it was set to never expires & no password. This is a link from my own SmartFile account. Yes, I just validated that the link exists on the share page within my SmartFile account.

    Anything else you need to know to debug the issue?


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  • Hello again WIS,

    To keep things secure the engineering team does not have access to our user's shares and files. I am going to facilitate an initiation between our support team and yourself so that we can get a ticket open and the correct people working to fix this issue. 

    To start a conversation with support please go to https://support.smartfile.com and select the Chat option. That will bring up a Live Support box in the bottom right. Feel free to copy and paste this question directly. 

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  • Hi Taylor,

    I'm still experiencing the same issue but it was tag as resolved in Support/My Activities.
    What else do you need to debug the problem?

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